---
title: People Directory
description: People, households, and follow-ups for a congregation or relief program.
---

::callout{type="info"}
This app's labels ship in US English first. They can be translated for the
whole platform, and a workspace admin can override any of them.
::

# People Directory

People Directory is a contact book for a congregation, a convention committee,
or a disaster-relief program. It keeps people, the households they belong to,
and the follow-ups someone still owes — a visit, a call, a letter, or a relief
check-in.

It is not a sales pipeline. There are no leads, deals, quotes, or customers.

## What you get

- **A standing for each person.** Someone is Active, Needs a visit, Traveling,
  or has Stepped aside. Returning from travel, or welcoming someone back, is an
  ordinary step. There is no cancelled state; an administrator who must force a
  record uses Override, which requires a reason and is written to the audit trail.
- **Households and congregations.** A person can belong to a household and to a
  congregation, a committee, a volunteer team, or a branch office. A group can
  sit under another group, and a person can report to another person.
- **The reporting line.** Kingdom Support Services runs Branch Committee, then
  Disaster Relief Committee, then field rep, then volunteer. A convention
  program runs branch contact, then International Convention Committee, then
  Hospitality Committee, then convention committee, then department overseer,
  then keyman, then captain, then volunteer.
- **Follow-ups with an end.** A follow-up moves from Open to Scheduled to Done.
  Done is the end of that follow-up. Scheduling one requires a due date.

## Where it fits

Headquarters workspaces for a convention program or a disaster-relief program
install People Directory in place of a commercial contact system, next to the
program hub and the knowledge base. A field workspace that already tracks
affected households keeps those records in Case & Household; this directory is
the contact book, not the case file.